FAQ

Sun Chaser eBikes is based in Burleigh Waters on the Gold Coast. We operate by appointment so we can give each customer proper time, have suitable bikes ready and keep the advice practical.

You can also find selected Sun Chaser models through authorised retail partners.

Please contact us before visiting. We are not always available for walk-ins, and booking ahead means we can prepare the right bikes or parts before you arrive.

Yes. Test rides are available by appointment at our Burleigh Waters location or through selected authorised retailers.

A test ride is the best way to compare comfort, riding position, motor feel, braking and how confident you feel on the bike.

E-bikes can look similar online but feel very different in person. A short ride helps you check frame style, stability, step-through access, carrying options and whether the bike suits your height and use.

The standard Sun Chaser warranty covers manufacturing defects for 24 months on the frame and selected structural components, 12 months on the battery, motor and specified electrical/mechanical components, and six months on accessories. Comet retains its separate 12-month schedule, including its frame. Alpha V2's existing model-specific component promises are preserved.

For purchases under the new warranty version, cover begins on delivery or collection. Consumer guarantees are additional and may continue beyond these periods. Other brands have their applicable supplier terms. See the full warranty and model exceptions.

Contact support@sunchaserebikes.com with proof of purchase, the model, serial number if available and a description of the issue. Provide safe photos or video where useful. Do not ride with a suspected dangerous fault or open a battery. Contact us before shipping a bike or battery so we can arrange suitable assessment and transport.

There is no automatic diagnostic fee for every warranty claim. Required consumer remedies and reasonable return costs are handled under Australian Consumer Law. See our returns and freight arrangements.

Complete bikes purchased from 12:00 am AEST (Brisbane time), 25 September 2026 are not eligible for change-of-mind returns or exchanges. Earlier purchases retain the promises applicable when they were made. Fault, misdescription and other consumer guarantee rights remain separate.

Eligible parts/accessory change-of-mind returns can be requested within seven days of receipt. Under the new policy, the customer pays return freight and a separately charged original delivery fee remains non-refundable once delivery has occurred. Read the full returns policy before ordering.

Check the current rules for the state or territory where you will ride and the exact bike's supplied configuration, continuous motor rating and certification. A peak-power figure is different from a continuous rating, and selecting a lower-power mode does not automatically make a higher-rated motor legal for public use.

Read the current Queensland rules and our model and safety guidance. Ask us for the documentation for your chosen model before purchase.

For public-road use, throttle operation is generally restricted. In Queensland, a legal e-bike can have motor assistance without pedalling only up to low-speed walk-assist level, generally 6 km/h.

Higher-speed throttle use is generally not allowed on public roads or paths and should only be used on private property where permitted.

In Queensland, rules changed on 31 August 2026: riders generally need to be at least 16 and hold a valid driver licence, with specified supervision, recreational-area and medical exemptions. Compliant e-bikes do not currently require registration or insurance. Check the official rules and exemption conditions. Requirements elsewhere must be checked with the relevant transport authority.

As a general guide, service your e-bike every 6 to 12 months depending on use. If you ride often, carry kids, ride in wet or coastal conditions, or use the bike heavily, service it more often.

A first check-up after the bike settles in is also worthwhile, especially for brakes, gears, spokes and general bolt tension.

Regularly check tyre pressure, brake feel, chain lubrication, bolt tightness, spoke tension, lights, battery charge, charger condition, tyre wear and brake pad wear.

If you ride near the coast, keep the bike clean and dry where possible. Salt air is hard on bikes, so regular cleaning and lubrication helps protect components.

Most standard bicycle parts can be serviced by a regular bike shop, including brakes, tyres, tubes, chains, gears, spokes, wheels and general adjustments.

For electrical components such as batteries, displays, controllers, wiring and motors, contact us first so we can guide you properly.

You can buy selected spare parts and accessories directly from our website. If the part you need is not listed, contact us. We may still have it available or be able to source it.

Compatibility can vary between models, especially for child seats, surf racks, batteries, chargers, tyres and brake pads.

The best model depends on your height, riding area, storage space, whether you want step-through access, and whether you plan to carry kids, cargo or accessories.

• Family e-bikes: practical options for child seats, cargo and school runs.
• Folding e-bikes: easier to store, travel with or fit into apartments, caravans and cars.
• Step-through e-bikes: easier access and relaxed everyday riding.
• All e-bikes: compare the full range.

Some models are suitable for child seat setups, depending on the child’s age and size, the seat type, rack rating and bike model. Contact us before buying a child seat so we can recommend the safest and most practical setup.