Meet the Sun chaser Team
About Us
About Us
Welcome to Sun Chaser Ebikes!
At Sunchaser eBikes, we’re a Gold Coast–based, family‑owned business built around genuine care and attention to detail. We’re not just here to sell you a bike—we’re here to guide you through the entire journey. Whether it’s helping you choose the right model, explaining the tech, or offering support long after the sale, Jeremie and the team are known for being friendly, knowledgeable, and truly supportive. It’s this personal approach that turns first-time customers into lifelong riders.
Why Choose us?
Exceptional Customer Support
With a proven track record of 5-star service, we take pride in offering expert advice and real support before, during, and after your purchase.
Test Before You Buy
Book a test ride to find the perfect e-bike for your needs—no guesswork, no pressure, just the right fit.
Better Value Without Compromise
We keep our prices lower than many big brands, without cutting corners on quality, performance, or style.
Always Evolving
Our bikes are constantly being upgraded with new specs and features, and we’re always hunting down the latest accessories to give you more from your ride.
FAQs
We stand firmly behind every ride—offering a comprehensive warranty covering major components (motor, battery, controller, frame). Our team is just a call or message away. We’ll walk you through troubleshooting, feature usage, or any post-purchase support you need.
Every bike feels different depending on your height, riding style, and comfort preferences. A test ride lets you experience ride feel, handlebar position, seat height, suspension travel, and throttle response firsthand to ensure the best match for your needs.
Proper care makes all the difference. For a long-lasting and safe ride, we recommend:
- Keeping tyres inflated to the correct pressure
- Checking brake pads and disc alignment every few weeks
- Protecting battery contacts and charging in a dry, cool space
- Cleaning your bike regularly (avoid high-pressure water)—lubricate the chain occasionally
We’ll also provide a maintenance guide and be available to walk you through any issues.
We believe in customer happiness at every stage. From explaining torque settings and throttle modes to helping you fit your accessories—you’ll get clear, personalised advice from Jeremie or one of our team members.
Yes — your motor is protected under Sunchaser’s warranty for manufacturing defects and normal operation. However, warranty claims must follow proper care guidelines. This means:
- Regular maintenance is required.
- Avoiding misuse, neglect, or improper handling.
- Warranty does not cover damage resulting from accidents, poor maintenance, water immersion, or use beyond design specifications.
If you follow our care guidance, we’ll stand behind your motor with confidence and support.
Absolutely — bringing in your bike directly is the best way to ensure genuine parts and expert care. We can service or repair your e-bike on-site, using original Sunchaser parts and ensuring everything’s aligned with the latest factory standards.
Yes — accessing the full speed mode is available for private off-road use only. If you choose to unlock it:
- Please ensure it’s legal in your local area.
- You must also understand it voids the warranty if used on public roads where modification of speed limits is not permitted.
- It’s essential to check relevant local laws to stay compliant and safe while riding.