WARRANTY COVER
Schedule for new purchases from 12:00 am AEST (Brisbane time), 25 September 2026. Earlier warranty promises and Australian Consumer Law rights are preserved.
This warranty is provided by Sun Chaser Ebikes Pty Ltd, ABN 69 671 821 819, 24 Porto Boulevard, Burleigh Waters QLD 4220, Australia. Contact support@sunchaserebikes.com or 0401 830 966.
Your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits under this warranty are additional to your other rights and remedies under law. Consumer guarantees may continue beyond the periods below. A warranty exclusion or expiry does not, by itself, decide whether a consumer guarantee remedy is available.
Who and what this warranty covers
The Sun Chaser voluntary warranty covers manufacturing defects in materials or workmanship for the original purchaser of a Sun Chaser-branded bike or product purchased from us or an authorised Sun Chaser retailer. Keep a receipt, invoice, order confirmation or other valid purchase record. Statutory rights are assessed separately.
For purchases under this version, the period starts when you receive or collect the product. Paying for a preorder does not start the clock before handover. Earlier purchases retain their applicable promises; we will not use this version to reduce an existing entitlement.
| Component | Sun Chaser warranty period | Scope |
|---|---|---|
| Frame | 24 months | Manufacturing defects under normal intended use |
| Forks, handlebars, stem, seat post, rims and other structural components expressly identified as covered | 24 months | Manufacturing defects; normal wear and damage assessed separately |
| Battery | 12 months | Manufacturing defects and abnormal failure under normal use and appropriate charging/storage |
| Motor | 12 months | Manufacturing defects or internal failure under normal intended use |
| Controller, display, wiring harness, throttle, pedal-assist sensor and electrical components | 12 months | Manufacturing defects |
| Brakes, lights, derailleur, shifter and wheel hub | 12 months | Manufacturing defects, rather than normal wear or routine adjustment |
| Accessories supplied under the Sun Chaser warranty | 6 months | Manufacturing defects |
| Tyres, tubes, brake pads, chains, grips, bearings, cables and other consumables | Normal wear is excluded | A suspected manufacturing defect or premature failure will be assessed under the applicable warranty promises and consumer guarantees; there is no seven-day limit on consumer rights |
This is the standard Sun Chaser schedule, including Alpha V3, Nova V3 and Halo. Comet is the exception: its existing additional warranty remains 12 months for the frame, motor, battery, controller and electrical components against manufacturing defects under its intended private-property use. The standard 24-month structural period does not apply to Comet. Its consumer guarantee rights remain separate.
Alpha V2's existing model-specific 24-month promises also identify the saddle, pedals, bottom bracket, fenders and kickstand; those promises are preserved. An existing express promise is not shortened by the general table.
For other brands, any additional manufacturer or distributor warranty is the model-specific warranty supplied with that product. It does not replace the rights you have against Sun Chaser as the seller. Ask us for the applicable written supplier terms before purchase; do not assume an overseas warranty applies in Australia.
Making a claim
- Contact us using the details above with proof of purchase, the model and serial number if available, when the problem started, and a description of the fault.
- Provide photographs or a short video if it is safe to do so. We may suggest user-safe checks. Do not open a battery, bypass safety equipment or keep riding with a suspected brake, frame or battery safety fault.
- We assess the issue, explain the next step and arrange an appropriate repair, replacement or other remedy. Photos alone may not establish every fault; we will explain when an inspection is needed.
- Before returning anything, obtain safe packing and transport instructions. We may use an approved local repairer or arrange a component return where safe and suitable. We do not require you to perform specialist electrical, structural or brake repairs yourself.
If you bought from an authorised retailer, you can contact that retailer about your rights as its customer or contact us about this Sun Chaser warranty. Customers who bought directly from us do not have to pursue a manufacturer instead of us.
Remedies, labour and expenses
Under this additional warranty, we may repair or replace the affected faulty component after assessment. This does not restrict any right to choose a refund or replacement for a major failure or any other statutory remedy. Repairs must be carried out within a reasonable time.
Contact us before arranging third-party work so we can assess and authorise the scope and cost. Supplying a replacement part is not a reason to require unsafe customer installation. We will explain who will fit it and the expense arrangements before work proceeds.
For a consumer guarantee remedy, we bear the labour and reasonable transport costs required by law. We arrange collection or pay transport for faulty goods that are large, heavy or difficult to return where required. Reasonable return costs already paid can be claimed by sending receipts and your case reference to our support email.
For assistance solely under this additional warranty where no statutory remedy applies, any customer-paid transport or third-party labour must be explained and agreed before the cost is incurred. Contact us for the proposed arrangements; do not ship first. Routine servicing, consumables and unrelated paid work remain chargeable when agreed.
If no fault is found, a reasonable collection or inspection charge may apply only where an estimate was disclosed before collection. Lack of our prior approval does not remove a legal right to recover reasonable repair costs, including where a required repair was not completed within a reasonable time.
Battery care and assessment
Use the correct approved charger and follow the model's charging, storage and maintenance instructions. Battery capacity naturally changes with age and use. Ordinary capacity loss is different from abnormal or premature failure, which requires assessment of the symptoms, use and condition. We do not impose an unpublished capacity or cycle-count threshold.
The additional warranty does not cover failure caused by an incompatible charger, extended storage fully discharged, impact, unauthorised opening or modification, extreme heat, immersion or other misuse. These are causation-based exclusions; they do not remove consumer guarantees or excuse a product failing under normal intended use.
Stop using and charging a battery that is swollen, leaking, damaged, unusually hot or otherwise unsafe. Do not open it or send it by ordinary post. Contact us for specialist handling advice; in immediate danger move away and call 000.
Exclusions and modifications
This additional warranty does not cover ordinary wear, routine adjustments or maintenance, or faults caused by crashes, overloading, incorrect assembly, incompatible parts, neglect, misuse, unsafe charging, unauthorised modifications, or use beyond the product's intended limits. Commercial, rental, courier or fleet use requires an express written warranty arrangement. Consumer guarantees are assessed separately and are not automatically excluded because a purchase is for business use.
We assess whether the excluded circumstance caused or contributed to the particular fault. An unrelated accessory, third-party service or modification does not automatically void all cover. Cosmetic wear after handover is different from damage or defects present when supplied.
Use and clean the bike according to its actual model rating and instructions. Do not submerge or pressure-wash it. Damage caused by salt-water exposure, unsuitable cleaning or storage is assessed on its cause; coastal location alone does not decide a claim, and these terms do not override our suitability promises.
Safe and lawful use
Check the exact model, supplied configuration, continuous motor rating, compliance documentation and local rules. Selecting a lower-power mode does not automatically make a higher-rated bike legal on public roads or paths. Follow the applicable age, licensing, passenger, helmet and load requirements. See our compliance and safety guidance.
Questions and review of an assessment
We will explain our assessment and proposed next step. If you disagree, contact support with your case reference and ask for the business owner to review the issue. Your options under consumer law remain available. Change-of-mind requests are governed by the separate returns policy.