Shipping policy

Effective for new purchases from 12:00 am AEST (Brisbane time), 25 September 2026. Earlier purchase promises and Australian Consumer Law rights are preserved.

Delivery options and costs

Shipping costs and available options are shown at checkout. If your bike order needs a delivery arrangement confirmed with our team, we agree the transport method and cost with you before finalising payment. Contact us before ordering if access, a remote location, stairs or a collection depot could affect delivery.

Ask us to confirm the assembly and handover arrangements for your chosen bike and destination. Do not assume a boxed delivery includes on-site assembly. We will explain any order-specific arrangements before they are agreed.

Dispatch and preorders

Payment confirmation is not dispatch confirmation. Your order must be in stock and prepared before dispatch. For a preorder, read the product's estimated arrival and dispatch information: arrival into stock, dispatch to you and delivery to you are different events. Estimates may change, and payment does not mean immediate dispatch.

If we learn of a material delay, we will contact you with the updated information and available options. We will discuss whether you wish to continue and any applicable cancellation or refund rights. We will not rely on an estimated date to avoid a legal right to a remedy for delay or non-supply.

When the order is dispatched, we email a shipping confirmation and tracking number where available. Carrier estimates are delivery estimates, not guaranteed dates unless we expressly agree a guarantee. Check your spam folder or contact us if a notification is missing.

Delivery problems

Check your delivery address and contact details before ordering. Tell us promptly if they change; a change after dispatch may not be possible. Any proposed additional delivery charge must be explained before you agree to it. We do not impose an undisclosed automatic redelivery or storage fee through this policy.

Please inspect the order on receipt. If it arrives damaged, incomplete or incorrect, contact us with the order number and safe photographs where possible. Keep available packaging to assist investigation. We will help investigate with the carrier; you do not have to pursue the carrier instead of contacting us about your consumer rights.

Local collection

Collection is by arrangement from 24 Porto Boulevard, Burleigh Waters QLD 4220. Wait for our ready-to-collect confirmation before visiting. A preorder is ready only when we confirm it has arrived and been prepared.

Return freight

Outbound delivery and return freight are separate. Complete bikes bought under our new returns policy are not eligible for change-of-mind returns. Eligible change-of-mind parts/accessory returns use customer-paid freight. Different arrangements apply to faults or incorrectly supplied goods, including costs we must bear under Australian Consumer Law. Contact us before transporting a bike or battery.

Contact

Email sales@sunchaserebikes.com or call 0401 830 966. Sun Chaser Ebikes Pty Ltd, ABN 69 671 821 819. Nothing in this policy limits your consumer guarantee rights.