Sun Chaser eBikes is based in Burleigh Waters on the Gold Coast. We operate by appointment so we can give each customer proper time, have suitable bikes ready and keep the advice practical.

You can also find selected Sun Chaser models through authorised retail partners.

Please contact us before visiting. We are not always available for walk-ins, and booking ahead means we can prepare the right bikes or parts before you arrive.

Yes. Test rides are available by appointment at our Burleigh Waters location or through selected authorised retailers.

A test ride is the best way to compare comfort, riding position, motor feel, braking and how confident you feel on the bike.

E-bikes can look similar online but feel very different in person. A short ride helps you check frame style, stability, step-through access, carrying options and whether the bike suits your height and use.

Sun Chaser eBikes provides warranty support across the main components of the bike. As a general guide:

• 24 months: frame and selected structural components
• 12 months: battery, motor, display, controller, brakes, lights, wiring harness and key electrical parts
• 6 months: accessories

Coverage depends on the issue, the part involved, and how the bike has been used and maintained. For full details, see our Warranty Page.

Contact us with your order number or purchase name, the bike model, a clear description of the issue, and photos or a short video if possible. We will review the problem and guide you through the next step.

Rules vary slightly by state and territory. For public-road use, the common Australian standard is a pedal-assist e-bike with a maximum continuous rated motor output of 250W, assistance cutting out at 25 km/h, and pedals as the main source of power.

Some bikes may include higher-power settings for private-property use only. For roads, paths and public areas, use the compliant setting for your state or territory.

For public-road use, throttle operation is generally restricted. In Queensland, a legal e-bike can have motor assistance without pedalling only up to low-speed walk-assist level, generally 6 km/h.

Higher-speed throttle use is generally not allowed on public roads or paths and should only be used on private property where permitted.

For a compliant e-bike that meets public-road rules, you generally do not need a licence or registration. If a bike exceeds the legal power or speed limits for public use, it may no longer be treated as a bicycle.

As a general guide, service your e-bike every 6 to 12 months depending on use. If you ride often, carry kids, ride in wet or coastal conditions, or use the bike heavily, service it more often.

A first check-up after the bike settles in is also worthwhile, especially for brakes, gears, spokes and general bolt tension.

Regularly check tyre pressure, brake feel, chain lubrication, bolt tightness, spoke tension, lights, battery charge, charger condition, tyre wear and brake pad wear.

If you ride near the coast, keep the bike clean and dry where possible. Salt air is hard on bikes, so regular cleaning and lubrication helps protect components.

Most standard bicycle parts can be serviced by a regular bike shop, including brakes, tyres, tubes, chains, gears, spokes, wheels and general adjustments.

For electrical components such as batteries, displays, controllers, wiring and motors, contact us first so we can guide you properly.

You can buy selected spare parts and accessories directly from our website. If the part you need is not listed, contact us. We may still have it available or be able to source it.

Compatibility can vary between models, especially for child seats, surf racks, batteries, chargers, tyres and brake pads.

The best model depends on your height, riding area, storage space, whether you want step-through access, and whether you plan to carry kids, cargo or accessories.

• Family e-bikes: practical options for child seats, cargo and school runs.
• Folding e-bikes: easier to store, travel with or fit into apartments, caravans and cars.
• Step-through e-bikes: easier access and relaxed everyday riding.
• All e-bikes: compare the full range.

Some models are suitable for child seat setups, depending on the child’s age and size, the seat type, rack rating and bike model. Contact us before buying a child seat so we can recommend the safest and most practical setup.